Terms and Conditions

Colour Me offers a Free plan, a paid monthly Pro subscription and one-off credit packs. The launch offers are: Free at £0 with three included credits per month; Pro at £5 per month with 30 included credits per month; a five-credit pack for £2.49; and a ten-credit pack for £3.99. The price, included credits, renewal terms and other important features will also be shown before an order is placed.

One credit is used when one new colouring page is successfully created and released to the account holder. A failed or rejected creation returns the reserved credit. Printing or downloading an existing page does not use another credit.

Credits are for the account holder's personal use. They cannot be transferred, resold or exchanged for cash, except where a refund or other remedy is required by law or expressly provided by these Terms.

A Free account currently receives three included credits per monthly account period. The period is based on the date the account was created. Unused included credits do not roll over into the next period.

We may change the Free plan or its allowance. Where a change is material, we will give reasonable advance notice where practicable.

A Pro subscription costs £5 per month. It starts when Stripe confirms the first successful payment, renews monthly on or around the corresponding billing date and provides 30 included credits for each paid subscription period. Unused Pro credits do not roll over.

When an account upgrades from Free to Pro, the first successful Pro payment starts a new allowance of 30 credits. Credits previously used under the Free plan are not deducted from that allowance.

A subscription can be cancelled at any time without a cancellation fee through Account settings and Stripe's hosted billing portal. Unless a refund or immediate cancellation is agreed, cancellation takes effect at the end of the current paid period, Pro access remains available until then and no further subscription payment will be taken. The account will then move to the Free plan. Any unused purchased credits remain on the account.

A five-credit pack costs £2.49 and a ten-credit pack costs £3.99. Credit packs are one-off purchases and do not renew automatically. Purchased credits are added after Stripe confirms successful payment and are normally used after any included Free or Pro credits.

Purchased credits have no fixed expiry while the account remains open and Colour Me continues to operate the service. They cannot be transferred to another account or redeemed for cash. If Colour Me plans to discontinue the service, we will give reasonable notice where practicable and explain any available remedy for unused purchased credits.

Payments are processed by Stripe. Colour Me Ltd does not receive or store complete payment-card details.

Prices are stated in pounds sterling and are the total amount payable. Colour Me Ltd is not currently registered for VAT, so VAT is not charged. We will update the price presentation if our VAT or tax position changes.

We may change subscription prices to reflect changes in the service, supplier costs, taxes or operating costs. We will give at least 30 days' advance notice by email or another durable form of communication. A higher price will not apply until the first renewal after that notice period, and the customer may cancel before it takes effect without a cancellation fee.

Consumers purchasing online may have a legal right to cancel within 14 days. Different rules can apply where digital content or a digital service is supplied immediately. These Terms do not restrict any statutory cancellation, refund or other consumer rights.

Colour Me is designed to make paid credits and Pro features available immediately after payment. At checkout, we ask you to expressly request immediate access and acknowledge the effect that beginning the service or supplying digital content has on your cancellation rights. We email a confirmation of the purchase and the acknowledgement for you to keep before paid access is released.

If you cancel Pro within 14 days after asking us to start it immediately, you may have to pay a proportionate amount for the service supplied before cancellation. Your statutory right to cancel digital content ends when its supply begins after your express request and acknowledgement. The additional refund policy below may still apply.

Nothing in this section limits a customer's statutory rights, including remedies where digital content or a service is faulty, misdescribed or not supplied with reasonable care and skill.

In addition to those statutory rights, Colour Me offers the following refund policy:

• a full refund of an initial Pro payment requested within 14 days, provided no credit from that Pro allowance has been used;
• a full refund of an accidental monthly renewal requested within 7 days, provided no credit from the renewed allowance has been used;
• a full refund of a credit pack requested within 14 days, provided no credit from that pack has been used; and
• a refund of any duplicate or incorrect charge, or a charge taken after a cancellation had already become effective.

Once any credit from the relevant paid allowance or pack has been used, a change-of-mind refund will not normally be offered. This does not affect statutory rights. Where a creation fails or is rejected, the credit is normally returned automatically rather than refunded as cash.

If a released page has an objective fault, contact us. Where appropriate, we will first add a replacement credit so that another page can be created, or provide another remedy or refund required by law.

Approved refunds will be returned to the original payment method and the corresponding unused credits may be removed from the account. We aim to initiate an approved refund within five business days; banks and payment providers may then take longer to make the money available. To request help, contact hello@colour-me.co.uk or visit Support.