Support

Contact us from the email address used for your Colour Me account. Briefly describe what happened and, if relevant, include the date of the payment or the title of the colouring page.

Do not email card numbers, security codes, passwords, one-time sign-in codes, children's personal information or copies of identity documents unless we specifically ask for information through an appropriate secure process.

A failed or rejected creation should return its credit automatically. If the balance has not corrected itself, or a released page has an objective fault, contact us so we can investigate. Where appropriate, we will first add a replacement credit so that another page can be created, or provide another remedy required by law.

If a page appears unsafe or unsuitable for a child, stop using it and tell us in the same way. Include the page title, but do not attach the image unless we ask for it through an appropriate process.

You can cancel Pro at any time through Account settings and Stripe's billing portal. Cancellation normally takes effect at the end of the current paid period and does not carry a cancellation fee.

Our refund windows, conditions and statutory-rights statement are set out in the Terms and Conditions. We aim to initiate an approved refund to the original payment method within five business days. Your bank or payment provider may take longer to make the money available.